How to Fix Stuttering issues with Peacock TV App on a Sony TV (2025)

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Experiencing random stuttering issues with the Peacock TV app on your Sony XBR-85X90CH Android TV can be frustrating. Here's a step-by-step guide to help you resolve these issues:

1. Check Your Internet Connection

A stable internet connection is crucial for smooth streaming. Ensure your TV is connected to a reliable network. For optimal performance, consider using a wired Ethernet connection instead of Wi-Fi. If Wi-Fi is your only option, ensure the signal strength is strong and minimize interference from other devices.

2. Clear Cache and Data of the Peacock App

Accumulated cache and data can cause performance issues. To clear them:

• Press the 'Home' button on your remote.
• Navigate to 'Settings' > 'Apps'.
• Select 'Peacock TV'.
• Choose 'Storage & cache'.
• Click on 'Clear cache' and then 'Clear storage'.

This process can help resolve buffering and playback issues.

3. Restart the Peacock App and Your TV

Sometimes, simply restarting the app and the TV can resolve streaming issues.

• Close the Peacock app.
• Unplug your TV from the power source, wait for about 20 seconds, and then plug it back in.
• Turn on the TV and relaunch the Peacock app.

This can refresh the system and improve performance.

4. Update the Peacock App and TV Firmware

Outdated software can lead to compatibility issues. Ensure both the app and your TV's firmware are up to date:

• **For the Peacock App:**

  • Go to the Google Play Store on your TV.
  • Search for 'Peacock TV'.
  • If an update is available, select 'Update'.

• **For TV Firmware:**

  • Press the 'Home' button on your remote.
  • Navigate to 'Settings' > 'Device Preferences' > 'About' > 'System Update'.
  • Follow the on-screen instructions to update.

Keeping software up to date ensures optimal performance and compatibility.

5. Reinstall the Peacock App

If issues persist, reinstalling the app can help:

• Press the 'Home' button on your remote.
• Navigate to 'Settings' > 'Apps'.
• Select 'Peacock TV' and choose 'Uninstall'.
• Go to the Google Play Store, search for 'Peacock TV', and reinstall the app.

This can resolve any corrupted files causing the stuttering.

6. Check for External Interferences

Ensure no other devices are consuming significant bandwidth on your network, as this can affect streaming quality. Additionally, disable any active VPNs, as they can interfere with streaming services.

7. Contact Support

If none of the above steps resolve the issue, consider reaching out to Peacock's support team for further assistance.

By following these steps, you should be able to mitigate or resolve the stuttering issues with the Peacock TV app on your Sony Android TV.

For a visual guide, you might find this video helpful: https://youtu.be/XtAz24DV0qk